After a rough start with my La Souris bike and several serious issues, I brought it in for repair back in June. The process ended up taking nearly three months, mainly due to waiting for parts, and at times I was left without updates which was frustrating.But in the end, they surprised me in the best way: the bike was fixed, it rides well again, and despite expecting a bill of €500-600, I was charged nothing. Sure, the taillight setup looks a bit improvised, but everything works, and the gesture really restored my faith in how businesses can treat their customers!!So yes, the wait was long, but the outcome was worth it. Thank you, La Souris ~ you’ve won me back. Go La Souris! 🚲✨
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