Still no sing of my refund. 2 weeks have passed since I posted the review and requested the cancellation. The only reply I have is that I'll be reimbursed as soon as possible. Idealin3 is charging me the third installment of the maintenance package and I have no support on that. The worker told me to contact idealin3, even though in their official website it states that the responsibility is from La Souris. Everyday it gets worse and worse. Update: I sent the email requested here and still didn't get any answer. I asked to the person who was talking to me in the beginning of the week to cancel the purchase and was ignored, as well as the other colleague that replied an old email. I sent 2 official emails requesting the reimbursement, and still no reply. READ THE COMMENTS AND DON'T MAKE THE SAME MISTAKE I DID. Horrible experience. I bought my scooter 1,5 months ago and even though the website states that it will be delivered in 10 working days, more than 32 have passed. The scooter was supposed to be delivered two weeks ago and in the evening before I got an email saying that it would not be possible anymore since one piece is missing... What? After all this time it was figured out one day before the delovery?After insisting a lot I got a enw email saying that the missing part was being installed, and today for my surprise I got a new email saying that the piece was out of stock. They just wanna keep your money. The communication with the brand practically does not exist. Unless they want to sell you more things, then it's very fast. I'm very disappointed with my purchase and I don't have any support on that.
Claim your business profile now and gain access to all features and respond to customer reviews.
