lassonliving.com

2.7
2.7 Based on 54 reviews

...

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samuel james
Very poor quality, misleading shipping, and terrible customer service

I am extremely disappointed with Lasson Living. I ordered three wall and ceiling lights months ago. Shipping took far longer than expected, and it was not made clear at checkout that the products were being manufactured and shipped from China.Only one light has arrived so far. The quality is shockingly poor for the price. The glass shade is covered in hundreds of small surface cracks and scratches, giving it a very cheap and badly finished look. The bulb fitting is made from rough black plastic and looks unfinished and ugly when installed. The product looks nothing like what is presented on the website and is absolutely not worth the price charged.Two lights still have not arrived, months later, and customer service has been slow, inconsistent, and unhelpful. I have been passed between different people, given conflicting information, and pushed tracking links instead of solutions. I am now being told I may have to pay return postage despite the product clearly not being of satisfactory quality.Overall this has been a frustrating experience from start to finish. Poor quality products, misleading presentation, long delays, and very weak customer support. I would strongly advise others to be cautious before ordering.

1
Date of experience: Dec 17, 2025

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