Ordered two Vintage Amber Glass Ceiling Lights. When they arrived, we discovered there are no brackets to attach them to the ceiling and no assembly instructions. Our electrician confirmed they simply cannot be installed. The lights are not fit for purpose and he's not certain that would met British standards.I contacted customer service and initially received a response asking for photos, which I provided. I also clearly explained my rights under consumer law and requested return labels.Since then - complete silence. Five follow-up emails over two weeks have gone unanswered. The phone number on their website is not connected.I have been left with no option but to initiate a chargeback through my credit card company.Avoid this company. If something goes wrong, you will not be able to reach them.
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