I've been a customer for several years. In the past, they always resolved any issues and I kept coming back.
But, recently, I have been unable to contact them about a missing case of wine that supposedly shipped 4 weeks ago. I've emailed multiple times and have not received a response regarding the missing box.
Here are the facts:
January 23: I receive notice that two boxes shipped using a third-party shipper that gets the boxes to Texas. Tracking numbers are provided. Even now, the UPS tracking number associated with one of the boxes does not show that UPS ever scanned the box.
January 28: One box arrives. The other--a full case--has not arrived.
February 5: I emailed Last Bottle saying I was missing the second box. No response.
February 10: I follow up. I send a second email that day identifying the exact 12 bottles that did not make it. No response.
February 12: I call the phone number and leave a voicemail. No response.
February 20: I email again. No response.
February 21. I write this review.
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Last Bottle is your daily online purveyor of fine wines. As a member of our newsletter, we offer you one hand-picked wine per day until it sells out (often in hours) and ship it out right away. New day, new email, new wine. Always at incredible prices (30%-70% off retail). We’re not a wine club, there is no subscription — what you see is what you get.
