Why would a ticket office operate without a receptionist? This service keeps you on hold indefinitely, unlike any other tourism company. From the moment I purchased tickets, it was a struggle. They claimed my flight wasn't confirmed by the airlines, demanding an additional $35 per person. The issues didn't end there; I bought four tickets without them requesting scanned IDs, causing a name error on one ticket. I addressed the mistake, but the waiting began. As my flight day approached, I felt the stress grow without any response. Eventually, I managed to email an employee who informed me they couldn't resolve the issue and suggested I contact the airline, who redirected me back to them. After more waiting, they wanted me to pay a hefty sum to correct the name. Just avoid this service, even if you see an advertisement. I wish I had checked reviews before making my purchase.
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