Review Time
Why would a ticket office operate without having a receptionist? This office keeps you on hold for an eternity, unlike any other travel service. From the moment I purchased tickets, my experience was challenging. They claimed my flight was unconfirmed by the airlines and demanded an additional $35 per person. The issues didn't end there; I bought four tickets without being asked for scanned IDs, resulting in a spelling error on one of the names. Such minor mistakes seem to be an opportunity for extra charges. After addressing the error, I began a long wait for a response, which only increased my stress as my flight date approached. Eventually, I managed to communicate with an employee via email and explained the situation. Their initial response was that they couldn't resolve the issue and advised me to contact the airline, who then referred me back to them. It felt suspicious since they were the ones selling the tickets. After more waiting and emailing, they informed me that they spoke to the airline and wanted me to pay a hefty fee to correct the name. Avoid this service at all costs; I wish I had checked reviews before making my purchase.
We bought tickets over two weeks ago, and immediately noticed a missing letter in one passenger's name. I reached out right after placing the order but received no response. I've been trying to contact them multiple times a day via email and other channels, but they completely ignore me. To make matters worse, I've received flight tickets for the outbound flight through one airline and the return flight through a different agency, which is confusing. When I contacted the airline, they said they couldn't correct the name error since the booking was made via an agent. This experience has been incredibly frustrating; there's no customer service, support, or accountability. Do yourself a favor and avoid this service — they take your money and vanish.
We bought three tickets at a reasonable price, which were approved along with the credit card and email confirmation. Later, we received an email demanding an extra $72 per ticket for the tickets to be valid, despite their earlier approval at the advertised price.
This booking service is one of the most frustrating I've ever used. I urgently needed to change my flight and contacted them multiple times in advance, but they ignored my messages. Their system is not user-friendly; there's no proper way to manage bookings or a working contact number. They take days, if they respond at all, to urgent requests. Even after trying different credit cards, their website kept declining valid payments for changes. Time is running out for my travel plans, and they've provided no support. For a company handling international flights and significant amounts of money, this negligence is unacceptable. If you value reliability and customer service, stay far away from this service.
My experience was disappointing from the moment I purchased the tickets until I landed. We booked saved seats for a family of five, but upon arrival, we found that everyone was assigned different seats on opposite sides of the plane. They purchase tickets from another company that buys from the airline, and there was no online check-in. I do not recommend this service.
Why would a ticket office operate without a receptionist? This service keeps you on hold indefinitely, unlike any other tourism company. From the moment I purchased tickets, it was a struggle. They claimed my flight wasn't confirmed by the airlines, demanding an additional $35 per person. The issues didn't end there; I bought four tickets without them requesting scanned IDs, causing a name error on one ticket. I addressed the mistake, but the waiting began. As my flight day approached, I felt the stress grow without any response. Eventually, I managed to email an employee who informed me they couldn't resolve the issue and suggested I contact the airline, who redirected me back to them. After more waiting, they wanted me to pay a hefty sum to correct the name. Just avoid this service, even if you see an advertisement. I wish I had checked reviews before making my purchase.
We bought two tickets early this morning for a flight on 2.8.25 at 6:00 am. We emailed them to request the tickets, but as of 31.7.25, after 12 hours, we have not received them or any response, and there is no one to talk to. We feel lost and unsure whether to organize for the trip or not. It's frustrating. If anyone from the service sees this, please respond. I hope we didn't make a mistake.
This experience was disastrous; avoid it at all costs! Despite seemingly attractive prices, this service is a nightmare for customer support. Once you've made your payment, communication becomes nearly impossible: no replies to emails, no working phone number, and no way to reach a real person. You're left entirely on your own. To make matters worse, you receive automated messages stating that 'flights are canceled' with no explanation or updates. When flights are confirmed, tickets are only sent 48 hours before departure, leaving you in total uncertainty. This lack of transparency and professionalism is unacceptable. I strongly advise against booking anything through this service.
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