I placed an order on the 2nd of January on the website. I used to order regularly when they were on a different platform, but I was disappointed when that shop disappeared and started ordering from elsewhere. I realized the company was still operating with its own site, so I placed an order that promised 48-hour tracked shipping from January, but a week later, my order still hadn’t been dispatched. When I logged into the site, it just showed a generic template, and I couldn’t view any products. I can still sign in from my previous order, but other links just say server not found. No one answers the contact number or emails, so they have taken my money and disappeared! I will be seeking a chargeback from my bank, but it’s frustrating that a company can do this to so many people. I recommended them when they were a small business, and now they don’t even have the courtesy to refund my order if they can’t fulfill it.
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