*EDIT* - A refund was in process, but the notification stated it was rejected - I have no idea why. They are not responding to emails or messages. I loved this company in the past, but something has clearly gone wrong as their service has significantly declined. I ordered on December 5th and was told to expect a dispatch within 7 working days, but by the 15th, I still hadn’t received a dispatch email or code. These were Christmas gifts for my family. I’ve tried emailing with no response, and after messaging, I got a reply saying they would look into it but then heard nothing. The replies to reviews online are also quite unprofessional, which is not what I expected from them.
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