I am writing this review as a last resort. My fully verified account has been frozen since early November 2025 without any explanation.Despite numerous attempts to resolve this via email and X (Twitter), I have experienced a complete lack of professional support. On December 16, 2025, I was officially promised a "detailed action plan" within 24 hours by a Senior Compliance Agent (Ticket №375006). It is now January 14, 2026, and I have still not received any response or resolution.This is an unacceptable way to handle customer assets. I have followed all KYC/verification procedures, yet my funds are being withheld without any communication. I demand an immediate review of Ticket №375006 and the restoration of my account access.Potential users should be aware that support may go silent for months if your funds are frozen.
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