The staff at the Vienna location were exceptionally rude. One passenger was in tears due to not having a payment card, and there was no empathy shown. An overweight man with glasses refused multiple passengers the opportunity to check their bags after they had repackaged them, despite most luggage fitting fine. Around 50 people had to pay extra. A very rude woman told a couple they couldn’t board, stating, "we can keep you here if we want," and threatened young girls by saying, "if I hear one more word from you, you’re staying here." The service was terrible. The low ticket prices come with significant downsides, and the 75 euros fee was overshadowed by the disrespectful behavior of the staff. They should be dismissed for treating customers this way.
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Ryanair DAC is an Irish low-cost airline founded in 1984, headquartered in Swords, Dublin, Ireland, with its primary operational bases at Dublin and London Stansted airports.