The staff at the Vienna location were incredibly disrespectful. One passenger cried due to a lack of payment options, and there was no compassion shown. An overweight man with glasses denied several passengers the chance to check their bags after they had repackaged them, even though most luggage fit perfectly. About 50 people ended up having to pay extra. A rude woman informed a couple they couldn’t board, stating, "we can keep you here if we want," and threatened young girls with, "if I hear one more word from you, you’re staying here." The service was appalling. The low ticket prices come at a cost, and the 75 euros fee was nothing compared to the disrespectful attitude of the staff. They should be let go for treating people in such a manner.
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Ryanair DAC is an Irish low-cost airline founded in 1984, headquartered in Swords, Dublin, Ireland, with its primary operational bases at Dublin and London Stansted airports.