I really can’t understand why Laura Mercier has such bad reviews on here. Recently I had to contact them on behalf of my partner, as he had tried to order some foundation for me for Christmas but as he put the order in the with the colour I use, he didn’t realised it jumped out and it had put a different shade in. As he didn’t notice it was doing this ( he showed me after and it did keep doing it) he ended up, ordering 2 in wrong shade, he also should have got free 2 day shipping as they were doing a special offer, if you spent over £60 but he had been charged for it.He read on the website that once you placed an order, you cannot change it, so ended up telling me as he had spent a lot of money on the wrong thing and was extremely stressed. I rang them in the morning they were absolutely amazing, they said they would try to stop the order but wasn’t sure whether they will be able to because it had probably already been shipped.They said they would look into the issue of the colour changing on the website and apologised for the issues he had and said they would see if it was a fault their end with the website. They asked which shade I wanted and said they would be sending out 2 of the right colour with 1 to 2 day shipping so I would have them in time for Christmas and that they would also refund the cost of the shipping to his card, The very next day the order arrived. The customer service and delivery I received was fantastic, really outstanding they were absolutely lovely and understanding on the phone they couldn’t have done more to help! Their foundation is amazing! I normally have trouble with makeup staying on my face but this is truly the best foundation I’ve had and it lasts all day, I highly recommend the company!
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