Review Time
I ordered an item on 3rd September, latest delivery supposed to be 9th. Didn't arrive. Contacted the company and they said it hadn't been processed. They raised another order, but two weeks on I've still not received it and it's not even 'on its way'. It's a shame because the products themselves are great.
I made the company aware of their Hydrating Primer which splits at the top so the product goes everywhere. This happened to a replacement I was sent. Given that these were sent from another well known and trusted retailer, they told me to go back with my complaint to them. I told them that it is up to the manufacturer surely to sort and investigate. Nothing to do with where I ordered these from. They just didn’t want to know. I thought to make people aware of the terrible customer service from Laura Mercier. I wasn’t even after a third replacement as it would probably be faulty too.
10 days later I’m still waiting for delivery from Laura MERCIER website-ordered it 6/20, currently it’s 6/30😵. It’s been sitting around Houston since Last WEEK!! Still not out for delivery 🚚 I took advantage of their 25% off sale but seriously, I would have paid FULL price from Sephora or Amazon, because this is ridiculous!! Sent them 2 emails RE: my order yet NOTHING. Never ever again. Your product CANNOT be that Good!!
Purchased the illuminated primer and was shocked how I paid $46.00 for only 1 oz. This is the third time they have changed their formula from a beautiful illuminated to almost clear. I had a hard time adjusting to their last change but now it's watered down and instead of receiving 1.7oz they only give you 1oz. Price is still the same. I'm returning it and will not continue using Laura Mercia anymore. The company says they have improved their products but I believe they are cutting corners to save a buck.I also ordered my tinted moisturizer in sand color and it was a few shades lighter than my last tube. This too I am sending back. $108.00 was a waste of my time and money. The brand Laura Mercier has replaced too many good products since it was bought out in 2021.
Non existent customer service. Didn’t dispatch a product at all despite confirming order. When chased repeatedly passed the buck to “the right department” still have not received product despite ordering on the 8th April.Have finally agreed to dispatch a replacement and haven’t even had the decency to send it express delivery.Avoid like the plague.
Since LM reformulated the Tinyed Foundation Skin Foundation, which has been my go to forever and available at Sephora, I discovered that their Skin Tint Natural Dewy Tinted Moisturizer is similar but after talking to the LM advisor online, my shade is no longer Vanilla (1N2) but now called Oak (2C). I went online and struggled with their website because everytime I added the oak, it would add the shade silk, and even after deleting it, it would return. When I finally thought my shopping cart had only the shade I needed, I paid for my order. When I got my confirmation, it was in fact, Silk (0N), not Oak (2C). I called and after not being able to hear the first rep through her awful microphone, I got a rep that was immediately unkind and said there was nothing they could do but that I could wait until it arrives and then send it back and then get it exchanged. I know for a fact it has not shipped yet. The order was only just placed within a couple of hours and I didn’t ask for expedited shipping. I wasn’t asking to cancel the order. She didn’t offer any other solutions. After so many years of love for LM products, it ends with a snarky phone call. I’m sure Sephora will find me another product to use. Very disappointed.
I have been a Laura Mercier Customer for years and years. I have always bought the almond coconut line and loved it.However, I just spent a few hundred dollars On the sixth of the almond coconut products And have never been so disappointed in my life!I still have some of the older stuff that’s got to be four years old and it is so much better than the new stuff I bought! Truly disappointed to see that now it’s alcohol based instead of oil-based and it cost more yet it doesn’t last on the body at all. I used to get so many compliments when I were the past products now it probably last an hour.. HORRIBLE! Truly disappointed, I will never buy it again. I don’t even want my money back. I’m just shocked. I’m sure they sold the company and now it’s worthless stuff. I do not recommend what so ever, As Victoria’s Secret smells better and last longer, and I’ve never been a Victoria’s Secret fan lol. Why would a company do that? Oh well, I’m never gonna think about them again. I’ll give away my products to somebody. I do not recommend at all anymore!
I really can’t understand why Laura Mercier has such bad reviews on here. Recently I had to contact them on behalf of my partner, as he had tried to order some foundation for me for Christmas but as he put the order in the with the colour I use, he didn’t realised it jumped out and it had put a different shade in. As he didn’t notice it was doing this ( he showed me after and it did keep doing it) he ended up, ordering 2 in wrong shade, he also should have got free 2 day shipping as they were doing a special offer, if you spent over £60 but he had been charged for it.He read on the website that once you placed an order, you cannot change it, so ended up telling me as he had spent a lot of money on the wrong thing and was extremely stressed. I rang them in the morning they were absolutely amazing, they said they would try to stop the order but wasn’t sure whether they will be able to because it had probably already been shipped.They said they would look into the issue of the colour changing on the website and apologised for the issues he had and said they would see if it was a fault their end with the website. They asked which shade I wanted and said they would be sending out 2 of the right colour with 1 to 2 day shipping so I would have them in time for Christmas and that they would also refund the cost of the shipping to his card, The very next day the order arrived. The customer service and delivery I received was fantastic, really outstanding they were absolutely lovely and understanding on the phone they couldn’t have done more to help! Their foundation is amazing! I normally have trouble with makeup staying on my face but this is truly the best foundation I’ve had and it lasts all day, I highly recommend the company!
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