This is a review of Lavazza USA. I'm sorry I can't give them 10 stars. First, this is the best brand of coffee on the supermarket shelf. (I suggest ordering from their website: more variety and they are fresher than the shelf stock.) Lavazza is one of very few brands in the supermarket that offers 100% Arabica coffee. Their espresso beats Starbucks by a mile. But I am writing this review about Lavazza USA Customer Service. They are polite, communicative, and deserve the highest accolades for their willingness to rectify and please the customer. I have never had such a positive experience with a company's CSRs as with Lavazza USA . . . And more that once and with different reps: Jorge and Aileen. No company is perfect but they are the closest to it that you will find.
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Luigi Lavazza SpA is an Italian manufacturer of coffee products.
