Review Time
Their customer service and shipping are a disaster. They messed up my order from the start: sent the wrong FedEx tracking code in the confirmation email. Then they sent a duplicate (same invalid one again), then finally a "new" one. That tracking number still shows nothing useful no updates, no movement, zilch.
It's been over 2 weeks now, my order hasn't arrived, and every time I contact support, I get the exact same canned email response with the same wrong details, telling me to "be patient." No real help, no escalation, no resolution. Feels like they're just looping me.
Lavazza makes solid coffee, but if you can't deliver it or fix basic errors, what's the point? Wasted money and time. I'll start buying from other brands that actually ship properly. Avoid ordering direct from them.
Their customer service and shipping are a disaster. They messed up my order from the start: sent the wrong FedEx tracking code in the confirmation email. Then they sent a duplicate (same invalid one again), then finally a "new" one. That tracking number still shows nothing useful no updates, no movement, zilch.It's been over 2 weeks now, my order hasn't arrived, and every time I contact support, I get the exact same canned email response with the same wrong details, telling me to "be patient." No real help, no escalation, no resolution. Feels like they're just looping me.Lavazza makes solid coffee, but if you can't deliver it or fix basic errors, what's the point? Wasted money and time. I'll start buying from other brands that actually ship properly. Avoid ordering direct from them.
Absolutely the worst customer service ever. Never received my order, barely a single reply to numerous emails and a blatant lie about duplicate tracking numbers. My bank won’t refund my money because they say lavazza never sent me an actual delivery date and therefore is still an open account. I’m so pissed and will not do business with them again 🤬🤬🤬
I always liked Lavazza coffee, so i ordered 3 bags of coffee beans and few other accessories, BIG MISTAKE. The coffee is decent, but the quality of their Cups and Mugs are terrible. The Logo on one of the Mugs is printed sideways, and the coffee clip/scoop feels like something you get from TEMU.Get Illy Mugs and accessories instead.Also, their customer service is a joke.
I'm glad to see I'm not the only consumer hating the terrible taste of Lavazza coffee - in my case, Lavazza House Blend Perfetto, medium roast, ground coffee! I bought it since its T.V. commercials portray Lavazza blends as fine, Italian coffee. Yet I thought, "yuck!," as I took my first sip! This jet black coffee is TOO strong, and it's BITTER! I can't wait to finish using my 12 ounce pack of it, since I hate drinking it every morning! I added cold tap water to this morning's cup, just to wash away its nasty taste. I thought my automatic drip coffee maker needed to be cleaned. So, I ran cold, clear water through it recently, only to STILL frown, at the bad, Lavazza taste!
One morning, instead of enjoying a cup of coffee from my espresso machine, I was greeted by a horrible grinding noise from the grinder. No coffee that day, just an evening spent disassembling the machine and pulling out a foreign object from the grinder, which came from a pack of Lavazza Crema e Aroma. It wasn’t a coffee bean, it was a hard piece that jammed the mechanism. Luckily, I managed to remove it and fix the machine myself, but it cost me a lot of nerves and the entire evening.I truly feel sorry for anyone who doesn’t have a knack for repairs, because they’d be looking at a trip to the service center and a hefty repair bill. And in return? Lavazza sent me two packs of coffee. Yep. Two packs for a jammed grinder, wasted time, stress, a dozen emails, and having to stay home for a courier pickup of the remaining coffee and the mystery object. It feels almost disrespectful. I seriously doubt they don’t know what things cost, especially considering their coffee isn’t exactly cheap.Communication with Lavazza was fairly smooth, and the coffee, when it doesn’t come with surprises, tastes good. But after this experience? Thanks, Lavazza, but I’m done.Two stars for two packs. Though honestly, it should’ve been one, and I think you know that.
This is a review of Lavazza USA. I'm sorry I can't give them 10 stars. First, this is the best brand of coffee on the supermarket shelf. (I suggest ordering from their website: more variety and they are fresher than the shelf stock.) Lavazza is one of very few brands in the supermarket that offers 100% Arabica coffee. Their espresso beats Starbucks by a mile. But I am writing this review about Lavazza USA Customer Service. They are polite, communicative, and deserve the highest accolades for their willingness to rectify and please the customer. I have never had such a positive experience with a company's CSRs as with Lavazza USA . . . And more that once and with different reps: Jorge and Aileen. No company is perfect but they are the closest to it that you will find.
Contrary to several reviews i had a wonderful experiance with the US Customer service in NY. On Friday 9/19 25 i called customer service about my Classy Plus machine shorting the amount of expresso being dispersed and the double shot not functioning. I was transfered to their service technician who asked very few questions and then wanted to join my phones camera to view the issues. He gave me several test task to do while he viewed the machines operation. Within 6 minutes he determined the mother board had failed and he would send the customer service rep a report that the machine had failed and should be replaced. Later that Friday evening 9/19 I received a emai from the customer service rep. ( " Ms. "K") asking only when and where i had obtained the machine. On Tuesday the 23rd customer sercice orded their warehouse to ship me a replacement Classy Plus. Fed x received the machine on Wednesday the 23rd and it was delivered Saturday the 27th. I can't speak to any others prior service experiance but I found the Lavazza customer and my assigned rep Excellent. 9/27/25. John A. Naples Fl.
I ordered a machine and it really does not do as they suggest it would. I want to return it. they said its past teh 30 days. It isnt since delivery, and even the order date just hit 30 days. I asked for a return while still i nteh 30 days, but they waited until after that passed to reply to my request. Stay away from them, they are scamming people. THe 30 days should start after delivery, not the order date it took a week to deliver it.
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Luigi Lavazza SpA is an Italian manufacturer of coffee products.
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