Contrary to several reviews i had a wonderful experiance with the US Customer service in NY. On Friday 9/19 25 i called customer service about my Classy Plus machine shorting the amount of expresso being dispersed and the double shot not functioning. I was transfered to their service technician who asked very few questions and then wanted to join my phones camera to view the issues. He gave me several test task to do while he viewed the machines operation. Within 6 minutes he determined the mother board had failed and he would send the customer service rep a report that the machine had failed and should be replaced. Later that Friday evening 9/19 I received a emai from the customer service rep. ( " Ms. "K") asking only when and where i had obtained the machine. On Tuesday the 23rd customer sercice orded their warehouse to ship me a replacement Classy Plus. Fed x received the machine on Wednesday the 23rd and it was delivered Saturday the 27th. I can't speak to any others prior service experiance but I found the Lavazza customer and my assigned rep Excellent. 9/27/25. John A. Naples Fl.
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Luigi Lavazza SpA is an Italian manufacturer of coffee products.
