Their customer service and shipping are a disaster. They messed up my order from the start: sent the wrong FedEx tracking code in the confirmation email. Then they sent a duplicate (same invalid one again), then finally a "new" one. That tracking number still shows nothing useful no updates, no movement, zilch.
It's been over 2 weeks now, my order hasn't arrived, and every time I contact support, I get the exact same canned email response with the same wrong details, telling me to "be patient." No real help, no escalation, no resolution. Feels like they're just looping me.
Lavazza makes solid coffee, but if you can't deliver it or fix basic errors, what's the point? Wasted money and time. I'll start buying from other brands that actually ship properly. Avoid ordering direct from them.
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Luigi Lavazza SpA is an Italian manufacturer of coffee products.
