Very disappointed with the quality and customer service.
I purchased a 3-piece swimsuit set from La Vie En Rose, and I was excited to wear it for the first time at a water park. I only wore two pieces of the set, and to my shock, the color changed immediately.
The swimsuit was originally green, but after wearing it once, it turned gray.
The worst part is that I did not even wash it yet — the color change happened while wearing it.
Many of my family members were with me at the same water park, and they were wearing swimsuits from different brands, including Shein, and none of their swimsuits had any color fading or discoloration except mine.
I contacted customer service and provided photos as proof, explaining the situation clearly. Their response was extremely disappointing. They said they could not do anything because they have “never had a similar complaint before” and insisted that it must have been caused by improper washing — even though I clearly explained that the swimsuit had not been washed at all.
It’s unacceptable to pay for a swimsuit from a Canadian brand and have it lose its color after one single wear, and even more disappointing to receive such dismissive customer service.
I will not be purchasing from them again and I do not recommend this product to anyone looking for quality swimwear.
Claim your business profile now and gain access to all features and respond to customer reviews.
Boutique La Vie en Rose Inc. is a Canadian lingerie retailer headquartered in Montreal, Quebec.
