I ordered a dress back in January 2025, which I have never received. I then got charged for their "VIP membership" two months in a row. I had exchanged multiple emails from them and they do respond but do not provide any refunds, they did stop the VIP membership. I have unfortunately been charged by them again, this being August now and have not been anywhere near the site since. They obviously keep your card details. I have an ongoing dispute with the bank over these transactions but yet to get any of my money back.
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