I ordered a dress first week in January… this is the middle of February and it’s not been delivered! I have written them over 10 emails and they keep giving shitty responses and not resolving the issue…Below is the response they have been sending, just rephrasing it differently every time. I sincerely apologize for the frustration and disappointment this delay has caused. I understand how upsetting this situation is, and I truly appreciate your patience.Upon checking, your order is still in the processing stage. We are closely coordinating with our shipping partners as we await carrier pickup. Please let us know if you would like to proceed with your order or if you prefer to request a cancellation. While we will do our best to accommodate your request, we cannot guarantee cancellation until our fulfillment team confirms.I appreciate your understanding, and I assure you we are doing everything we can to resolve this as quickly as possible. Please let me know how you'd like to proceed.That’s their response and it’s so frustrating!
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