Don’t buy from here! I’ve had to put in a claim with my bank due to them taking an extra £25 about a week after ordering a dress, I then got in contact with Lavish Ivy and they tried to say I agreed to a VIP membership, which I did not. They sent fake screenshots of the checkout button which said “vip checkout”, but I took screenshots of the checkout button when I bought the dress and it simply said “checkout”. I argued back and forth with them for a refund, they initially offered 25% refund, then 50% and finally a full refund when I told them a discounted refund wasn’t sufficient, but it took a lot of arguing and any reputable company wouldn’t haggle with their customers over a refund for a membership they didn’t agree to in the first place. When I noticed the £25 being taken from my bank, I froze my card and moved all my money to a different account and it seemed like they attempted to use my details again as I got a new charge for a non gbp, which clearly didn’t work out for them as my card was frozen and had no money in, but the non gbp of 70p was still deducted. I ordered my dress about a month ago and it still hasn’t arrived, they sent clearly fake tracking details, which haven’t updated for over a week now so I got in contact with my bank over that too and got a refund from my bank for the dress, I’m not bothering emailing them over a refund for the dress as it was a hassle getting a refund for the so called membership. Long story short, don’t buy from this company, they’re scammers and there’s probably a 50% chance that what you order will actually arrive and when it does it won’t be the discounted £100 dress they say it is, it’ll be a cheap sweatshop dress.
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