as a returning customer, I was having issues with getting the discount being offered at my renewal. I reached out online, and received a response that I found to be a bit dismissive, advising me that it should work and seemed to question my ability to figure something out. After a few attempts and reaching back out online, I finally received a call. I had already figured it out on my own. This shouldn't be that difficult to get someone to actually try to help with any issues that come up.
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