My experience with the representative was quite disappointing. At first, she seemed polite and somewhat helpful, but as time went on, I felt I wasn't receiving adequate assistance. When I expressed my concerns, she began to ignore me and only contacted me regarding payments, doing nothing beyond that. I was under significant stress due to layoffs and not having an income for nearly a year. When I shared this with her, she continued to ignore my calls and messages, even blocking me on a messaging platform without providing any resolution. I paid nearly Rs. ~30,000/- but received no proper responses, assistance, or solutions in return.
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