laybrook.com

I cannot recommend this company enough

I cannot recommend this company enough! From initial visit through to delivery, the communication and customer service was outstanding! I am so glad we "stumbled" upon Laybrook motion. I bought two beds. A riser bed for carers to change me and a matching adjustable bed so I had a spare when accidents happen.We needed a hospital bed and my vanity wouldn't allow me to have one,in the house, that looked like it was a hospital bed. Other companies do fabric headboards or just adjustable beds sold as hosptital riser beds BUT I wanted pine or oak. Daniel the sales person was lovely and not pushy. The beds arrived exactly when they said they would and I was not expected to pay the remaining 75% balance until I was satisfied. Even after that... I changed my mind about the mattress firmness (based on physio feedback) they changed the mattresses. No problem. Thank you Louisa & Maria. Price... I think the prices were extremely competitive and reasonable especially as these are britsih made and this shows in the quality. Also, the peace of mind... they are only a phone call away is vital for peace of mind. It is evident that Laybrook understand disability doesn't mean you should settle for poor interior decor or aesthetics. Which means that their range of adjustable beds is suitable for any home. Despite their one and only showroom being miles away in Surrey, I'm so glad we made the visit becuase until then I had became extremely despondent about finding a bed that was right for me at the start this long journey with ever decreasing mobility and reduced independence. My only niggle, it is tiny, I wish Daniel had told me about the slide back frame for the adjustable bed. Though not available for the riser hospital bed (obviously) it would have been great for the adjustable bed on my good days.Well done Laybrooks and thank you with with all my heart.

Date of experience: Jan 25, 2025