LAYBROOK BEDS ⭐ 1 out of 5 – Poor Quality, Poor Service, and No Real SupportWe purchased two specialist adjustable beds from Laybrook (Bicester, Oxfordshire) in 2023 after visiting their showroom in person. The sales process was easy — plenty of beds to try and polite staff — but once the beds were delivered and assembled, everything went downhill.From day one, both beds had serious faults. One bed’s motor burnt out twice, whilst both beds kept on tilting to the one side, making it feel as though you would roll out of bed. The lifting mechanism regularly jammed against the slats. Despite numerous phone calls and engineer visits, nothing was ever properly fixed. One engineer simply sat on the floor, filmed the bed, and left.After months of chasing, Laybrook’s “solution” was to charge me another £200 to remove the slats, claiming the problem was the slats — completely unacceptable after paying inflated prices for so called specialist equipment designed for disabled users.Their so-called warranty is riddled with loopholes. If you move the bed to another room, you must pay a large fee to have it dismantled and rebuilt, or your warranty becomes void. Even their measuring service cost extra, and the person who came to measure originally told me the beds wouldn’t fit — yet they did, perfectly. That fee was never refunded despite a complaint.Laybrook are quick to take your money but slow to fix faults, and they are not covered by any furniture ombudsman or independent regulator, leaving customers with no real comeback.While they don’t use high-pressure sales tactics like some competitors, the after-sales support is dreadful, and the products are unreliable.I would not recommend Laybrook to anyone — especially disabled customers who rely on their beds for comfort and safety.
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Laybrook are a leading manufacturer and supplier of Adjustable beds, Riser Recliner chairs and Turning Beds.
