After investigating many online adjustable bed sites.I arranged a site visit at the Laybrook, Bicester factory to review their products.We were surprised to be led into a demonstration room with several bed examples, plus to my surprise a set of weighing scales and a person height measuring deviceWe were both questioned about our requirements for an adjustable bed, taking into consideration of our individual height and weight and health issues and, that needed specific requirements.After trying the beds and mattresses we settled on a Thornbury Dual Adjustable Bed, which was The bed was manufactured to our requirements. I was contacted about the delivery by email agreeing dates and times of delivery. The delivery was on time, the driver phoning me when he was 20 minutes out ensuring that I was prepared. The engineers set the bed up and showed us how to use the controls, they also took my old bed away.After a few nights sleeping on the bed, we found that the mattress did not suit our sleeping arrangement. A phone call to Stuart, to discuss the issue. I was talked through the type of mattresses available. we agreed on a mattress that fitted our needs. This again was well orchestrated and delivered on time as agreed. The complete progress took place with excellent customer participation. This included a refund on the price difference of the mattress cost.The entire team at Laybrook were prompt, courteous, and efficient. They had clearly defined processes that prioritise customer satisfaction and were quick to address my concerns. I would recommend this company to anyone needing an excellent quality adjustable bed.
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Laybrook are a leading manufacturer and supplier of Adjustable beds, Riser Recliner chairs and Turning Beds.
