I bought a 5-liter mixer from a seller on the platform, and it broke within six months under normal usage. The design flaw caused the bowl’s ear to snap off. When I reached out to the seller, their responses were slow and repetitive. They constantly requested videos even though the machine couldn't function without the broken part. Despite a 2-year warranty being advertised, they refused to provide spare parts or arrange a repair. Instead, they told me to find a local technician, which isn't feasible in my area. Their replies often shifted the blame back to me, suggesting I misused the product, which is untrue. In the end, they made vague promises about assisting with repair costs but offered no real solution. Warranty should mean proper repair or replacement, not leaving customers to address manufacturing defects alone. Summary: • Product broke in under 6 months due to poor design. • Seller refused to provide spare parts or arrange repair. • Warranty terms were not honored. • Communication was slow, repetitive, and dismissive. I cannot recommend this seller. Buyers should be cautious as warranty support may not be reliable, and product quality is questionable.
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