Review Time
The top caption expresses it perfectly, no refund for orders placed, no assistance from the humorously labeled, customer service? Two recent experiences, one product never delivered for 3 months but still shows ready to ship. Five calls to customer service have achieved no results, claims that case will be escalated go nowhere. Second case, two shirts that haven't been delivered many weeks after the delivery date, same experience customer for service calls go nowhere. I am starting to believe that this company is actually extorting customers, meaning they pocket money and then use their customer service umbrella to conceal them from this fraudulent and deceptive practice. Avoid this company at all cost.
I ordered anchovies from a seller, and the product was close to its expiration date (two weeks instead of the usual two years!). Upon opening, the fish resembled a disgusting and unsafe mixture of brown oil and something akin to pet food. No refund was offered! Great job by the platform!
I ordered anchovies from a seller, but the product was nearing its expiration date (two weeks instead of the usual two years!). When I opened it, the fish looked like a revolting and unsafe mix of brown oil and something resembling pet food. No refund was provided! Well done by the platform!
Why does the platform create obstacles when trying to place an order? Lately, every time I attempt to place an order, I receive a message stating: -The system has detected unusual traffic from your network-. I have to click a slider bar to proceed, which is incredibly frustrating. It feels like they are reluctant to accept the order.
I bought a 5-liter mixer from a seller on the platform, and it broke within six months under normal usage. The design flaw caused the bowl’s ear to snap off. When I reached out to the seller, their responses were slow and repetitive. They constantly requested videos even though the machine couldn't function without the broken part. Despite a 2-year warranty being advertised, they refused to provide spare parts or arrange a repair. Instead, they told me to find a local technician, which isn't feasible in my area. Their replies often shifted the blame back to me, suggesting I misused the product, which is untrue. In the end, they made vague promises about assisting with repair costs but offered no real solution. Warranty should mean proper repair or replacement, not leaving customers to address manufacturing defects alone. Summary: • Product broke in under 6 months due to poor design. • Seller refused to provide spare parts or arrange repair. • Warranty terms were not honored. • Communication was slow, repetitive, and dismissive. I cannot recommend this seller. Buyers should be cautious as warranty support may not be reliable, and product quality is questionable.
I have used the platform for several years, but delivery experiences have been very disappointing. Whenever the delivery service is involved, it fails almost every time. They often claim a delivery attempt was made, which is completely false. I waited at home for a shipment only to be told that an attempt had been made with no call or contact whatsoever. Now, my order is supposed to arrive within three days, meaning I have to stay home waiting. This is unacceptable and very disappointing. There are other providers available, and I will definitely choose them over this poor delivery service.
I have used the platform for a long time, and it worked fine initially. However, there are too many fake and low-quality items. Recently, I received the wrong part, and there was no assistance from the platform—just a back-and-forth with the seller, who then redirected me back to the platform, and we ended up starting the process all over again.
The platform has been terrible. This is the second time I've ordered an item that was marked as 'ready to ship' only for the seller to later declare it out of stock. This time, the item is still listed for sale. I ordered on the first of November, expecting delivery by the 13th, but as of the 15th, my package still shows 'to ship.' All I get from the platform is an apology message saying they are working on it, which feels like a blatant lie. I tried contacting them but only received automated responses. The seller also provided templated messages stating the item is out of stock. I requested a cancellation, but it has yet to be processed. I can't leave a public review due to their policies. This experience has been incredibly frustrating.
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