I'm so upset & very dissappointed with lazada customer service or with lazada return procedure.. Seller sent wrong size on 14/10/20, when i contact seller they ask me to return tru lazada proses pick ..on 15/10 i submitted the return form & i reveived the return label form but they i said i have to print d form to pass to lazda.. i have to bare all the trouble drive out to loom for printer shop..coz im just a housewife... after i told them i already print out they said i have to wait 14 days or maybe more till lazada arrange for pick up ... today is 13/11 its almost 1 month..they never come to pick up... i have to chat with that stupid customer robot to tell them please take action..i need my refund.. my money stuck in lazada account for nothing.. i waisted my time & i'm soo stressfull dealing with 10 lazada customer service chats... i'm very mad... i hope this message reach to lazada management ..how u customer service play around with me.. i noticed they cancel my 1st return form that stated 15/10 & they simply make new form with new date on 10/11... i do have alll d prove.. i screenshoot all d chat & keep all d email that they keep promising me certain date & they never turn up.. i asked for lazada manager phone no but they gave me wrong no which not in service...i send my msg to Seller & they just ignore my msg... eventho i saw they online... Royal Sporting House the seller..its not a small organization.. but can serve me like that..they sent wrong size but i have to face & bare all d trouble...its totally not fair me as buyer...i do return also in shoppe due to seller mistake but seller so responsible..reply me & in 1 day i got my refund back.,, why lazada treat their buyer like this.. pls check my detail..Product Name: Reebok TRAINING WOR SKU: 1096122935_MY-3056972800Pick-Up Address: Wp Kuala Lumpur, Dear 01113376267, Thank you for chatting with us at Lazada Malaysia.Based on our interaction, we hope your concern was addressed appropriately. We truly appreciate your patronage with us. As per check, the reverse pick-up application done by your end on 15/10/20 so from the date applied kindly please wait for 14 working days which may until 4/11/20. If there is no call back for the reverse pick up until this 04/11/20 kindly please revert back to us for further assistance.Dear 01113376267, Thank you for chatting with us at Lazada Malaysia.Based on our interaction regarding reverse pickup, I will request for urgent pickup on 5/11 as it need to exceed the 14 working days timeframe first. Thank you for shopping at Lazada Malaysia.Best regards,Faris Hazimin Redzuan,Lazada Customer Care TeamI got few more email .. last i received a call from one gurl (adilla) on tuesday they said in 1 or 2 days pick express will call to pick up..but today 3rd day already... i said i u guys still dun come i will find lazada top management to take action on this matter...im really really mad with lazada CS... i intend to spend mu refund to buy something on 11.11 promo but my money just stuck in lazada account for no reason..its really unfair for me..i really hope the top management lazada really read this msg..it might be small amount small money..but its big for me ..and if your staff can do this to me im sure they did to others too...
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