I have been a platinum customer for a long time. I seem to get human customer service very easily, but it can take several attempts to get a competent agent who reads and provides reasonable solutions and does not just disconnect. I ordered a big trampoline for about ₱8000 that arrived very insufficiently packed. both ends of the packing were broken open and to my astonishment small parts inside had no additional wrapping. Unsurprisingly some probably fell out and were missing. It was a serious mistake not to order this COD so as to require the courier to wait for checking before payment and to then require the shipper to directly return it by refusing payment. I have almost always paid upon ordering. Seems like Lazada wants me to stop. There must be 8 of the main T brackets which are essential to assemble it. These are not at all accessories as the seller pretends and Lazada is trying to force me to accept. They have rejected my refund request "items missing from the package" as incorrect reason and told me I have to try again selecting "missing accessories or freebies". There were only 5 main T brackets in the package. So it cannot be assembled and is just so much junk. There should be 72 springs as but there are only 67. The seller finally said they would try to send the missing parts eventually, but only words no evidence they are actually doing anything. It was certainly just manipulation so that I would not return it and would not be able to return it after the 14 day return window closed. Now Lazada is blocking the return by only providing J&T Express which refused to ship it. Lazada says I have to self arrange the return. I estimate this will cost me ₱3-4k. They offer to refund only ₱350. The terms are FREE return. Given that they are already effectively ignoring all their terms of service and the problems others have had with self arrange, I must be concerned that they would still refuse to refund. The seller is a LazPick. Lazada is also featuring nutritional supplements that they have been made fully aware are imitation, fake products that only contain cooking oil.
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