Name: lazada.com.ph
Telephone: 000000000
Rating: 1.3

Cherry Chua Guest

They are worst when it comes to returning items due to damaged items! No customer service that will

They are worst when it comes to returning items due to damaged items! No customer service that will assist you. And when approved you will pay the cost for delivering to their designated courier when its not your fault that the item was damaged.

Date of experience: Mar 01, 2026

Jayson Guevarra Guest

2 weeks ago

Lazada as an online selling platform is quite promising. Lots of good sellers, only dragged down by

Lazada as an online selling platform is quite promising. Lots of good sellers, only dragged down by fraudulent scammers and careless delivery. The app, I uninstalled from all my phones because of very annoying notifications that cannot be easily blocked. Still, compared to its competitors, our family regularly buys from this platform, guided by metrics and evaluation of each individual item sold there. Overall, it is more trustworthy than its current competition.

Date of experience: Feb 19, 2026

Dieter Kiesel Guest

1 month ago

I would consider this company even fraudulent. Got a shipment, which was looking fine from outside w

I would consider this company even fraudulent.
Got a shipment, which was looking fine from outside when still packed, but the device inside had a big dent on the rear and it turned out it was not working correctly.
Requested a return and refund, but Lazada requests proof by sending photos of the packed device with the current Airway bill visible...
Well, what can I stay, but stay away from Lazada

Date of experience: Feb 06, 2026

Henrik valguna Guest

1 month ago

Im done buying from Lazada.ph, items are mostly fake or damaged when you receive it.. Parts are miss

Im done buying from Lazada.ph, items are mostly fake or damaged when you receive it..
Parts are missing on the items..
And you can't get your money back other then on lazada wallet so you forced to buy another crappie item..

Date of experience: Jan 26, 2026

Ken Jørgensen Guest

1 month ago

Almost all of my deliveries has been…

Almost all of my deliveries has been delayed the past several months. What was a week a year ago is now nearly always + 2 weeks and promised delivery day passed in 80 % of cases.

Date of experience: Jan 26, 2026

Henrik valguna Guest

1 month ago

Im done buying from Lazada.ph

Im done buying from Lazada.ph, items are mostly fake or damaged when you receive it..Parts are missing on the items..And you can't get your money back other then on lazada wallet so you forced to buy another crappie item..

Date of experience: Jan 26, 2026

Thomas Klein Guest

1 month ago

Delivery taking too long

Delivery taking too long. Quality issues. Refund are only credit not refunded to credit card

Date of experience: Jan 22, 2026

Iskander Guest

1 month ago

For me, it has been a complete scam

For me, it has been a complete scam, the cream I bought there, because the contents do not correspond at all to what is specified on the box.

Date of experience: Jan 19, 2026

Martin Figueras Guest

1 month ago

LEXPH, the Worst Delivery and Customer Service Ever

I have an parcel that is stuck from January 8, 2026, and as of this moment it is still at our local delivery hub. The couriers most of the time are lazy as hell.

Date of experience: Jan 17, 2026

Mirko Petranovic Guest

1 month ago

The worst experience with a online…

The worst experience with a online shopping websites. I bought TV and they send me defective TV with broken screen. Package was damaged and was taking photo when opening to show process. Before open and after open and when TV is on. Request to return and refund of product. Their process was very slow and on the end just refused to refund stating that there is no evidence of broken TV 😂 what else evidence do they need ? Photos of non working half of TV screen, broken/damaged package and TV itself and as per them all is in order. Just bulahit.