We are long-term/repeat customers and our recommendation is to stay away from the "new" Lazy Boy team that seemingly care nothing all about customer support. We ordered new furniture back in August 2021 and after a number of delays they made their delivery on 19 April 2022; unfortunately the delivery team could not assemble the furniture because of broken pieces and misaligned feet and connecting brackets. They did send a delivery team representative out to address the problems again but they concluded they could not fix the furniture and that it would require help/assistance from a factory representative to figure out a way ahead. We are now more than 9.5K in the hole on this deal and the local O'Fallon IL store can't provide any answers other than we'll just have to wait a bit longer to see what, if anything, they might be able to do. In the meantime we have a room full of unusable furniture and the local store simply tells us that the sale was a SPECIAL order and is final! While I can understand the delay in delivery (given the state of our country) the quick brush-off on the part of the local store without providing any definitive answers is asinine. Stay away from these people.
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