Review Time
Extremely poor quality; previously, the company offered great furniture. I could find better options elsewhere and have been waiting six months for repairs. The couch is only two years old. The repair service refused to help, stating the subcontractor couldn't resolve the issue because "the bolt won't come out." I'm appalled.
I bought a recliner for over $3000, advertised as all leather. Four months in, the headrest leather is wearing off, raising doubts about its authenticity. I'm currently dealing with warranty support, which is taking a long time; we'll see how it goes.
I bought a recliner with heat and massage features, but the massager has been sticking in my back. Although a technician added more cushion, the issue persists. After some back and forth, they ordered a new back for me to install. Now the heating function is broken, and customer care wants me to pay for repair service. I spent over $2000 and refuse to pay more. I wouldn't recommend this furniture.
The quality is disappointing. Previously, they sold great furniture, but now I could find better options elsewhere. I've been waiting six months for a repair on a two-year-old couch. Their repair service is unhelpful, and the subcontractor couldn't fix it due to a bolt issue. I'm really frustrated.
I purchased two electric lift recliners nine months ago, and both stopped working around the same time. A tech call led to parts being ordered, but the service scheduling is unacceptably slow. It's been over a month without usable chairs, which is frustrating, especially as my husband needs the lift function.
If you want to waste thousands on subpar furniture, this is the place. There’s a reason this brand has faced lawsuits and other stores are now offering what used to be considered high-end. The quality has deteriorated significantly. We regret our choices and wish we had opted for more affordable options that last longer.
This product suffers from a significant design flaw. I've owned two recliners and one cheaper model; the latest electric one has an operating switch located uncomfortably far back. After a shoulder injury, I can't even reach it. A better solution would be to have a pull-out switch accessible to both right and left-handed users.
After a few weeks of using my new love seat recliner, it began to creak and feel unstable. I've contacted customer service multiple times, but they haven't taken any action. They keep saying they'll send an email for pictures, but it never arrives. Repair technicians agree that the quality isn't what it used to be.
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