If I could give Lazboy Furniture no stars I certainly would!!
I bought my Lazboy Recliner 1/7/2024 for $2500.00+. That is a great deal of money for a crappy chair in my book!! Lazboy delivered my chair on 2/17/2024. On 3/1/2024 the chair would not recline, heat, massage or anything. I immediately called Lazboy and the girl I talked to said she would have the service people who fixes these call back. NO CALL BACK call back on on 3/2,3/3,3/4 Finally on 3/5 a man from the service company called and said that a service guy would call and let me know when and he can come out and fixed the chair. On 3/7/24 they guy did come out but could only fix the chair temporarily and that he needed to replace the whole computer and come back to repair it. It broke again the next day. So much for the temporary fix!! I had to wait until the part was sent to my house and call them so they could called me back to set up an appointment to return. More time passed and the chair was finally fixed UNTIL it broke again on 7/23/25. When I called service place they requested a picture of the chair and the bill of sale. What did they think I did use it for my gymnastics training? Come on I am 76 yrs old. I don't even let my husband or grandchildren sit in it. So I obliged and set what they requested. Well to make this rather long story short. I was fixed then and broke again in October 2025 and fixed again. Broke in Nov 2025 and broke again. Fixed again in Dec2025 and yes its broke again this Feb 2026. This time they insisted I send a copy of my Receipt for the chair...probably hope i wouldn't find it. Little do they know I have a whole folder I keep right on my desk for this "LEMON CHAIR". So my chair is stuck in the reclining position. I can't even sit in in now until they come back. Last I heard the parts were on order and that will be another two weeks...then they have to get the service guy to call and set up and appointment..probably another week. So my friends my advice to you is to NEVER BUY A LAZBOY recliner!!!!
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