To Whom it May Concern,
Good morning.
I have been a regular customer of LBC,using your services to send perishable items such as food ang medicine.I also rely on you as a trusted courier for my online shopping needs and small business .
On February 2,I sent a package from the LBC Rizal Park branch Digos City.I personally requested that it be packed with bubble wrap to ensure the items were well-protected and the staff delivered did so carefully.
Unfortunately when the order package arrived at the LBC SM Taytay branch last February 4. & pick on February 5 the staff informed the receiver that it was received in poor condition.Despite the proper documentation packing from the sending branch the box had a large tear hole on the side and appeared to have been tampered with-new packaging tape was used to seal it.Even one of the bubble-wrapped items inside was torn open as If intentionally.As a result the food items were no longer safe for consumption and had to be discarded.
I am deeply disappointed because I paid more for the shipping (via air cargo)to insure the safety of my items ,yet the cost ended up being higher than the value of the goods themselves.
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LBC Express, Inc. It operates scheduled commercial vehicle cargo services in currently and planned cargo airline services begin on May 31, 2014.
