Review Time
LBC Express was excellent back in the early 2000s, but the quality of service today is absolutely terrible. Calling it “Express” is 100% misleading at this point. You might as well drop the word entirely and rebrand to just LBC.
This review deserves a no-star option, but since that isn’t available, I’m forced to give one star far more than the service actually deserves
👎👎👎👎👎👎👎👎👎👎
They don't deliver on time. They don't even 'Attempt to Deliver' them. At least they don't say it on their tracking website. I don't even know if they're still operational. I'm not sure if it's just in my area.
Customer Service is unreliable. They can't wait to let us off. Making it seems like they can't hear us and hurried their spiels to put down the call. I think they just keep typing to seem like they're working on something.
To Whom it May Concern,
Good morning.
I have been a regular customer of LBC,using your services to send perishable items such as food ang medicine.I also rely on you as a trusted courier for my online shopping needs and small business .
On February 2,I sent a package from the LBC Rizal Park branch Digos City.I personally requested that it be packed with bubble wrap to ensure the items were well-protected and the staff delivered did so carefully.
Unfortunately when the order package arrived at the LBC SM Taytay branch last February 4. & pick on February 5 the staff informed the receiver that it was received in poor condition.Despite the proper documentation packing from the sending branch the box had a large tear hole on the side and appeared to have been tampered with-new packaging tape was used to seal it.Even one of the bubble-wrapped items inside was torn open as If intentionally.As a result the food items were no longer safe for consumption and had to be discarded.
I am deeply disappointed because I paid more for the shipping (via air cargo)to insure the safety of my items ,yet the cost ended up being higher than the value of the goods themselves.
Posting for the awareness of business online owners.
I sent 2 boxes last Oct 2025. One box got delivered 2 weeks, my original packing tape was gone. The bigger box took longer. To make it short, a lot of stuff were missing. My original packing tape disappeared they only left the LBC packing tapes. The second box sat in Olongapo location for a few weeks then went to Iba Zambales location. It sat there for a few days and the recipient even had to pick it up herself. Thieves working for LBC. Never again! I would rate this place a zero if there’s an option!
If I give these BOZO'S a NEG SCORE I WOULD! Same story as everyone! Sent my package on Oct 2025 B4 I left for the Philippines.. to this date 1/28/26 I still HAVEN'T RECEIVED my package and I'm going back tonight! All my stuff and pasalubongs NEVER ARRIVED! Going to COMPLAIN when I head back to the states!
L -OWEST
B -OTTOM
C -ARRIER
Our package has been stuck in customs for more than a month, and the agents have been negligent in giving updates. They repeatedly advise us to check the website and insist they have “no control over customs,” yet they should still offer follow-ups and detailed information. This absence of accountability is frustrating and unacceptable. We cannot recommend this courier.
The tracking information is almost non-existent. The website data is outdated and sometimes incorrect. Although the customer service representatives are very polite, they cannot provide any useful information and only state that the delivery will be expedited—something that has never happened. It would be more effective to have no tracking at all and just receive accurate updates when shipped and when it arrives at the warehouse for delivery, as everything else is simply unhelpful.
A friend sent me fruits (pomelo, chico, mangosteen) on December 29, 2025, paying 1600 for shipping. They were told it would take 3-5 days, with a maximum of 7 days in certain cases. Since these are perishable items, they should have been delivered promptly to Iloilo. My mom checked at the local office and received a contact number that was never answered despite numerous attempts. The shipment arrived in Iloilo on January 3, but the tracking site had no updates. Finally, on January 6, the delivery person answered, and without my mom’s insistence, the delivery might have been postponed further. We received the fruits, but they were mostly spoiled; only the pomelo was edible. We were informed that the delay was not their fault but attributed to peak season issues at the receiving office.
A friend sent me fruits (pomelo, chico, mangosteen) on December 29, 2025, and paid 1600 for the shipment. They were informed it would take 3-5 days, with a maximum of 7 days under certain circumstances. Given that these are perishable items, they should reach their destination in Iloilo as quickly as possible. My mom checked at the local office and received a contact number that was never answered, even after multiple attempts. The shipment arrived in Iloilo on January 3, but there were no updates on the tracking site. Finally, on January 6, the delivery person answered, and if my mom hadn't pushed for same-day delivery, it could have been postponed further. We received the fruits, but they were mostly spoiled; only the pomelo was edible. We were told that the delay was not their fault, but attributed to the receiving office's peak season issues.
Claim your business profile now and gain access to all features and respond to customer reviews.
LBC Express, Inc. It operates scheduled commercial vehicle cargo services in currently and planned cargo airline services begin on May 31, 2014.
kccapital.co.uk
aquiline-tracking.com
harmeetkelley.com
fbabee.com
rapidlei.com
smarttechtrade.uk
coindepot.com
atenapegler.com
writedom.com
direct365.co.uk
