I waited 2 hours, and then 15 minutes before the car was due to be delivered, I was told that LCH would not hire me a vehicle due to an alleged “outstanding court fine.”This is car hire, not a finance agreement or a mortgage. I wasn’t buying a car, applying for credit, or taking on any financial product — just renting a vehicle.If this was an eligibility issue, it should have been checked before keeping me waiting for over two hours and cancelling at the very last minute. Instead, I rearranged my day, waited in good faith, and was left without a car moments before delivery.The lack of organisation, poor communication, and complete disregard for the customer’s time is unacceptable. A very frustrating and unprofessional experience.I would not recommend this company.
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Who are we?
We are LCH – one of the most well-respected providers of luxury cars in the UK.
What do we do?
We deliver bespoke luxury hire, replacement and management services for chauffeur and
private hire businesses, manufacturers, dealerships and insurance companies.
Why choose us?
Our approach is personal. We work with you to deliver a service that fulfils even your most
specific requirements, so that you and your customers can enjoy the perfect luxury car
experience at every step of the journey.See more
