Review Time
Scammers beware! I never give a bad review but these guys deserve it. Deducted nearly £300 (they take card details at start of hire) for a scuffed hubcap, could buy a set of 4 for £100. Delivered car in dark and rain then sent out Lt Colombo to inspect the car after a while. The guy was underneath the car and even checked the hazard triangle bag?! They didn't care a toss when they delivered it. They want you to give them a better conditioned car than what they delivered to you.
Scammers beware! I never give a bad review but these guys deserve it. Deducted nearly £300 (they take card details at start of hire) for a scuffed hubcap, could buy a set of 4 for £100. Delivered car in dark and rain then sent out Lt Colombo to inspect the car after a while. The guy was underneath the car and even checked the hazard triangle bag?! They didn't care a toss when they delivered it. They want you to give them a better conditioned car than what they delivered to you.
I waited 2 hours, and then 15 minutes before the car was due to be delivered, I was told that LCH would not hire me a vehicle due to an alleged “outstanding court fine.”This is car hire, not a finance agreement or a mortgage. I wasn’t buying a car, applying for credit, or taking on any financial product — just renting a vehicle.If this was an eligibility issue, it should have been checked before keeping me waiting for over two hours and cancelling at the very last minute. Instead, I rearranged my day, waited in good faith, and was left without a car moments before delivery.The lack of organisation, poor communication, and complete disregard for the customer’s time is unacceptable. A very frustrating and unprofessional experience.I would not recommend this company.
I had a significant problem with my Polestar and they organised for LCH to provide me with hire car whilst it was being fixed. The whole process was easy and Pete who dropped off the car was great. Would definitely recommend them if you need a hire car
I have a good friend who has had a very bad experience with this company and I know this company has provided a couple of friends with vehicles. They have been pressuring him for money and also they have stated that they still have his bank and card details and told him that they will be taking money without his consent from his account. I am in London and will be visiting this company to discuss this matter face to face. I would strongly suggest that you do not provide them with any personal details due to this situation. I have advised my friend to contact a solicitor and report this to the police as a fraudulent matter. They are nothing but bullies and they are trying to take money from hard working people. Scumbags. I am also going to report this matter to companies house and provide them with the emails that they are sending to my friend. I strongly encourage anyone to keep their distance from this company.
I was contacted on Sunday and advised that a vehicle had been arranged and would be delivered to me on Monday at approximately midday. Based on this confirmation, I made the necessary arrangements expecting the vehicle to arrive as scheduled. However, on Monday morning I received a further call informing me that the vehicle had been involved in an accident and was therefore no longer available. I was then advised that no alternative vehicle could be offered and that my booking had been returned to BMW.As a result of this late notice and lack of contingency planning, I was left completely without a vehicle, causing significant inconvenience and disruption. No suitable replacement or solution was provided, despite the short notice and the impact this situation has had on my commitments.
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Who are we?
We are LCH – one of the most well-respected providers of luxury cars in the UK.
What do we do?
We deliver bespoke luxury hire, replacement and management services for chauffeur and
private hire businesses, manufacturers, dealerships and insurance companies.
Why choose us?
Our approach is personal. We work with you to deliver a service that fulfils even your most
specific requirements, so that you and your customers can enjoy the perfect luxury car
experience at every step of the journey.See more
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