I was contacted on Sunday and advised that a vehicle had been arranged and would be delivered to me on Monday at approximately midday. Based on this confirmation, I made the necessary arrangements expecting the vehicle to arrive as scheduled. However, on Monday morning I received a further call informing me that the vehicle had been involved in an accident and was therefore no longer available. I was then advised that no alternative vehicle could be offered and that my booking had been returned to BMW.As a result of this late notice and lack of contingency planning, I was left completely without a vehicle, causing significant inconvenience and disruption. No suitable replacement or solution was provided, despite the short notice and the impact this situation has had on my commitments.
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Who are we?
We are LCH – one of the most well-respected providers of luxury cars in the UK.
What do we do?
We deliver bespoke luxury hire, replacement and management services for chauffeur and
private hire businesses, manufacturers, dealerships and insurance companies.
Why choose us?
Our approach is personal. We work with you to deliver a service that fulfils even your most
specific requirements, so that you and your customers can enjoy the perfect luxury car
experience at every step of the journey.See more
