The first agent I spoke to seemed reasonable and understanding when I explained the useless British Gas were billing me for a debt that does not exist. I emailed all the requested information and when I received an email to provide further details I did. I received a generic response ensuring me I would hear back with something more personal soon. I received no further communication. Then I get letter worded 'as requested please find attached invoice' - odd because I certainly didn't request this invoice as this is a bill for electricity for the month prior to me moving into a rented property - so why exactly do I want to pay for a month I wasn't living there as I have tried to inform British Gas of for four months? I spoke to another agent today who was far less friendly and told me they have emailed me asking for further information (which they have not). I have now resent the further info I already sent and have so far received the genetic response again. Time will tell if they actually process the further info or not or whether I am just going to keep going round in circles like I have with British Gas.
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