Review Time
The company is demanding £193.46 from me, claiming it's owed to another service provider. However, I have never had any energy bills or an account with them. It appears they found my details simply because I used to reside at that address, without verifying the legitimacy of the claim. I am unsure how they obtained my information, but I suspect it may have been shared by the service provider. I have already reached out to them, and they confirmed that I do not have an account with them. The company did not even attempt to contact my former letting agency; they just sent me a bill.
The company is demanding £193.46 from me, claiming I owe it to another service provider. However, I have never had any energy bills or an account with them. It seems they located my information simply because I used to live at that address, without verifying the validity of the claim. I am not sure how they got my details, but I suspect the service provider may have shared them. I have contacted the service provider, and they confirmed I do not have an account with them. The company didn't even try to reach out to my previous letting agency; they just sent me a bill.
This company is harassing me for £5681 on behalf of another service provider for a residence I've never lived at, located three hours away from any of my actual addresses. They expect me to prove I didn't live there, despite having records of my actual residences. It's frustrating to see such a lack of accountability and I can’t be the only one facing this issue.
I cannot express how incompetent this company is. I am also disappointed with the service provider they are allegedly collecting on behalf of. I have a credit balance with them, yet somehow I’ve been linked to a customer at a different address that I’ve never lived at, which is about 20 miles away. Despite multiple emails asking how they obtained my personal information, they won’t disclose it. I’ve received letters about a debt I don’t owe, and even the address they are using is incorrect. This harassment has been ongoing for months and is completely unacceptable.
I had a debt with another agency, and this company was tasked with collecting it. I cooperated and set up a payment plan, but now I’ve been informed that my debt isn’t being paid despite them taking regular payments. When I reached out for clarification, they claimed my account has been returned to the agency. It’s frustrating to see them continue to take my money without accountability.
Inevitably, any debt collection agency will attract negative reviews, and this one is no exception. Their professionalism is lacking, and interactions are often frustrating. The representatives seem incentivized to pressure you into payments, which creates a stressful experience. It’s disheartening to see such companies operate with little regard for customer relations.
This company engages in bullying tactics. We were pressured into paying a bill for services we did not owe, and they even acknowledged that the charges were for a different address. The stress from their relentless harassment has been overwhelming, especially considering our family circumstances. This behavior is unacceptable.
I’m extremely disappointed with how this company has managed my case regarding a bill. After receiving a letter claiming my company owed money, I requested a copy of the bill to understand the charge. The bill they sent had details completely unrelated to me. I contacted them to correct their records, but received no proper response. Instead, I received more letters threatening legal action, despite my attempts to clarify the situation. This experience highlights their disorganization and lack of professionalism.
They are constantly contacting me, trying to collect a debt that I do not owe. Despite my repeated explanations that they have the wrong person, they continue to pressure me into payment. I strongly advise others to ignore this company and not engage with them, as they seem to thrive on complaints.
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