I am very unhappy with my purchase and the overall experience, and I would advise against buying from this service if you're in the United States. My order took weeks to arrive, and neither of the items matched the colors shown on the website. The ‘cream’ color is more like a baby pink instead of beige, and the ‘cognac’ is significantly darker than expected. One item even has a small defect in the leather and some loose threads. I reached out to the support team immediately with photos, but they dismissed my concerns as normal for their products. When I asked about returning my order, I was told I would need to cover the return shipping costs. I had assumed that I would have to pay for a return label, as is common with many other services, but I was not offered one. Instead, I was given an address and told to arrange my own shipping. The cheapest option I found is USPS, which charges $85 to ship to Italy. I just discovered that the same items are available on another platform with free returns. Now I'm left with two bags I don't want, one of which is defective.
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