The website is deceptive, claiming delivery to your chosen room, which led to doors being sent to a relative's home since she had a spare bedroom until we were ready to install them. Upon arrival, we were informed that delivery was only to ground floor rooms, leaving the doors in her living room. As she lives alone, she couldn't move them, forcing us to arrange for their relocation. It felt pointless to pay £36 for a service I didn't receive when I could have simply purchased them elsewhere. When I called, the staff were very rude and abrupt, insisting I should have read the terms and conditions. Reading every website's fine print is impractical. They should just add one word: deliver to your choice of room DOWNSTAIRS, instead of misleading customers. I wasted £36 I couldn't afford, and the aftercare was unacceptable. I wouldn't recommend this service and will never use it again.
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