We were contracted with this company to ship our goods from Dubai to Ottawa.There was a massive delay of 3 months before we received our shipment. During this period there was no communication from the company with a reason for the delay or any response as to when it will be arriving. Their partner company in Canada placed a financial hold on our shipment as Leaders Relocation did not pay them for their services resulting in our goods being delivered 3 weeks late.Their team was unresponsive and provided very unprofessional communication and denied any fault.We received the shipment with missing items and found out that during the move the company decided to repack our items without our consent to save space after we had already paid for the initially quoted volume of 35 CBM. Their Canadian partners only received 28 CBM.This resulted in our items being repacked with improper care and handling, leading them to incur massive damage, with most of the furniture scratched and several broken. They have not issued an apology and refuse to provide any form of compensation for the damages. Please save your time, effort and money and contract another company.
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Leader Relocations, established in 1991, is the UAE’s oldest and most trusted international moving company, with over three decades of expertise in relocating household goods and personal effects worldwide. Renowned for quality and service, we offer a full range of relocation solutions including household removals, automobile shipping, import clearance, baggage shipping services, and secure storage—all under one roof to ensure a seamless, stress-free moving experience.See more
