Review Time
⭐️ 1 star – Extremely unprofessional, costly, and stressful relocation
We relocated from Dubai to Spain using Leader Relocations (Dubai), with delivery handled in Europe by Schmidt Global (Netherlands). This experience has been one of the most stressful and disappointing services we have ever paid for.
Everything was agreed in writing, including full door-to-door service and insurance coverage. The packing team in Dubai was the only positive part of this entire process.
After packing, everything went wrong.
Our shipment was delayed by over two months beyond the agreed delivery date. We were later told this was because we had not booked a full container and needed to wait until it was filled — something that was never communicated or agreed beforehand.
When Schmidt Global contacted us saying our belongings had arrived in Europe, they demanded additional payment for storage and a larger shared truck, even though the delay was not caused by us. We were effectively told that if we did not pay, we would not receive our belongings. With two children, school already started, and winter approaching, we had no choice.
Even after paying, delivery was further delayed for weeks while they waited to combine shipments with other customers.
Upon delivery, we discovered damaged items and a missing box, which we immediately reported. At that point, both companies began passing responsibility to each other:
• Schmidt Global claimed they were “only the delivery partner”
• Leader Relocations claimed responsibility only after weeks of chasing
Eventually, Leader Relocations admitted that although we paid for insurance, they never completed the insurance paperwork, and therefore refused compensation. Their only offer was to refund the insurance fee — after our belongings were damaged and one box completely missing.
Since then, our emails have been ignored and the case has been effectively closed.
This was not just poor service — it was lack of accountability, poor communication, unexpected costs, and complete disregard for customers once payment was made.
If you are relocating internationally, especially with a family, think very carefully before trusting these companies.
I have dealt with Mr.Mohammed Haris who was amazing and very helpful with excellent experience and information, he was supportive up to the level that i forgot some stuff to hand out to the packing crew but Mr.Mohammed saved me by reaching to my house and picked it in his private car.My shippment was from United Arab Emirated to UK,door to door, it was handed out to them on 7th of November 2025 and after processing i was informed that it will reach UK seaport on 15th January 2026.Today 29th of January 2026, the stuff was received complete and intact as i handed out to them.Mr.Mohamed and his team were very punctual and skilled, they will be my destination for any future shippments as my experience with them was very satisfying.
⭐️ 1 star – Extremely unprofessional, costly, and stressful relocationWe relocated from Dubai to Spain using Leader Relocations (Dubai), with delivery handled in Europe by Schmidt Global (Netherlands). This experience has been one of the most stressful and disappointing services we have ever paid for.Everything was agreed in writing, including full door-to-door service and insurance coverage. The packing team in Dubai was the only positive part of this entire process.After packing, everything went wrong.Our shipment was delayed by over two months beyond the agreed delivery date. We were later told this was because we had not booked a full container and needed to wait until it was filled — something that was never communicated or agreed beforehand.When Schmidt Global contacted us saying our belongings had arrived in Europe, they demanded additional payment for storage and a larger shared truck, even though the delay was not caused by us. We were effectively told that if we did not pay, we would not receive our belongings. With two children, school already started, and winter approaching, we had no choice.Even after paying, delivery was further delayed for weeks while they waited to combine shipments with other customers.Upon delivery, we discovered damaged items and a missing box, which we immediately reported. At that point, both companies began passing responsibility to each other: • Schmidt Global claimed they were “only the delivery partner” • Leader Relocations claimed responsibility only after weeks of chasingEventually, Leader Relocations admitted that although we paid for insurance, they never completed the insurance paperwork, and therefore refused compensation. Their only offer was to refund the insurance fee — after our belongings were damaged and one box completely missing.Since then, our emails have been ignored and the case has been effectively closed.This was not just poor service — it was lack of accountability, poor communication, unexpected costs, and complete disregard for customers once payment was made.If you are relocating internationally, especially with a family, think very carefully before trusting these companies.
I was most impressed with Leader relocations. They packed all my personal belonings with care and they had so many people packing that it took less than three hours to pack up my whole place. Not a single item missing or broken. A special shout out to Hari who returned to pick up an item that I have gorgotten about. Delivery to my door was done very professionally and I had no worries about customs. Leader relocations made my return to South Africa worry-free. I cannot recommend them enough.
We recently hired Leader Relocations LLC for our local office move in Dubai, and the service was outstanding. Moving an entire office is a major task, but they handled it in a very timely manner without any disruption to our business hours.The sales team was excellent from the start—very transparent with the pricing and provided a quick, accurate quote. On the day of the move, the crew arrived exactly on time. The team was very professional, effective, and organized, ensuring all our office equipment and furniture were packed securely and moved efficiently.If you are looking for reliable corporate movers in the UAE who understand the importance of speed and professionalism, I highly recommend Leader Relocations. They truly are the experts in the region.
A Very Sad ExperienceFor a shipment from Dubai to New Delhi which normally takes 3 weeks - it took 3 months and Saju George and his entire team were most infective and unconcerned by this even though the container was booked by them. We had to follow up with the shipping company and trace where our container was. Leader was not pro active at all.We asked Saju George the contact details of his boss but he kept stonewalling us and never provided these as than we could give provide feedback on the low level of service.Coming to the quality of the packing - we had specifically instructed them to double wall all the fragile items - glassware - dishes etc which was confirmed by them. On opening the cartons the majority did not have the double carton layer and we suffered damage in nearly every such carton - a glass broken in one - dinnerware in another. One feels cheated in such a case as we trusted them but they let us down in a big way.If you are looking for a company which is pro active and you can reach the top if there is a problem them Leader Relocations is not a suitable option. If you want a run of the mill Dubai packer who is unreliable then go ahead and consider them.
BEWARE TRIPPLE prices after calculating wrong sizes ⚠️ Important Warning: My Experience with Leader Relocations Packing and Moving (Jing Son Joseph Shipping)Miss calculated my shipping leaving me with high bills . Referring to his job is on the line because the extras were not paid . I want to share my horrific experience with this company to prevent anyone else from going through what I did.At first, I was very impressed with the service when my items were packed and collected from South Wales for shipment to Dubai. Everything looked professional and efficient.However, once my belongings went into storage, things changed completely. I was never informed about extra charges. The storage costs tripled and doubled without any prior notice, leaving me with no option but to abandon all my personal belongings and lifetime possessions.This experience has been emotionally and financially devastating. I am sharing this to warn others not to use this company.If anyone needs to contact them for verification, 🌐leaderrelocations📍 Leader Relocations LLC (Packing and Moving Company)Please be cautious — I would not want anyone else to suffer what I went through.If this balance is not excepted this is going on every time platform possible I promise horrendous what you did Joseph and left me no different to the other compsny who I have filed a complaint against
2 months after getting our container in Europe we are still waiting for the news from the insurance since they scratched 2 furniture pieces and 2 glass items arrived broken. They have asked several times about pictures and official forms, we have sent every time all the have asked for and 2 months are gone. Very bad and slow communication with them. I would not recommend this company.
We were contracted with this company to ship our goods from Dubai to Ottawa.There was a massive delay of 3 months before we received our shipment. During this period there was no communication from the company with a reason for the delay or any response as to when it will be arriving. Their partner company in Canada placed a financial hold on our shipment as Leaders Relocation did not pay them for their services resulting in our goods being delivered 3 weeks late.Their team was unresponsive and provided very unprofessional communication and denied any fault.We received the shipment with missing items and found out that during the move the company decided to repack our items without our consent to save space after we had already paid for the initially quoted volume of 35 CBM. Their Canadian partners only received 28 CBM.This resulted in our items being repacked with improper care and handling, leading them to incur massive damage, with most of the furniture scratched and several broken. They have not issued an apology and refuse to provide any form of compensation for the damages. Please save your time, effort and money and contract another company.
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Leader Relocations, established in 1991, is the UAE’s oldest and most trusted international moving company, with over three decades of expertise in relocating household goods and personal effects worldwide. Renowned for quality and service, we offer a full range of relocation solutions including household removals, automobile shipping, import clearance, baggage shipping services, and secure storage—all under one roof to ensure a seamless, stress-free moving experience.See more
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