About three months ago, I reported a rodent infestation immediately. Despite my notification, I received no response and had to hire an external contractor to address the problem. They promised reimbursement for the expenses, but I have yet to receive any payment, and my follow-up emails have gone unanswered. Additionally, we faced a boiler breakdown, leaving us without heating for four weeks, which created very uncomfortable living conditions. Their slow response showed a clear disregard for the wellbeing of their tenants.
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