Review Time
Very big thanks to Calum !
Honestly what a salesman , took great time and care through our enquiry , constantly had a smile on his face and wasn’t hesitant in answering any questions we had . Just brilliant !
Our new home was secured on the same day as our call to Leaders by Holly and she provided first hand assistance to guide us through the whole process. We would recommend their services.
I am a very happy tenant with Leaders Redhill's Lettings for over 18 months already, and I found that each and every problem that has cropped up so far, has been all sorted out quickly and very efficiently. Their system of communication is excellent and Everyone is always genuinely ready to kindly help me! Thank You Chloe Keeping for always caring when things do need fixing in the flat! Kind regards, Cathy Leposa-Petraud.
I’ve had a really disappointing experience with Leaders in Manchester.
Throughout my tenancy, responses to maintenance issues were consistently slow. Problems took far longer than reasonable to be acknowledged or fixed, and chasing for updates became the norm rather than the exception.
Customer service overall was poor, and communication often came across as passive aggressive rather than helpful. Messages and emails frequently felt dismissive, which only added to the frustration when trying to resolve genuine issues.
Raising complaints didn’t improve matters. There was a clear inability to properly handle or resolve concerns, with little ownership taken and delayed or vague responses throughout.
The most concerning part of my experience was at the end of the tenancy. I was issued notice to end the contract just a few days before Christmas. This timing left me with no realistic way to start the house-buying process until weeks later due to office closures and lack of support. The impact this had on my plans and stress levels could easily have been avoided with better communication and consideration.
Overall, the lack of responsiveness, poor complaint handling, unprofessional communication, and the way the end of the tenancy was managed means I wouldn’t recommend Leaders based on my experience.
I want to express my gratitude for the support and guidance during our journey to find a new home. The responsiveness and clear communication from the representative made the entire process much smoother and less stressful. Their friendly demeanor was greatly appreciated. We are thankful for their patience in addressing our questions and understanding our needs and preferences. Thank you once again for your dedication and hard work. We would be pleased to recommend your service to others.
Working with the consultant was a delightful experience. They were incredibly responsible and supportive, showing remarkable patience in answering our questions about the rental property. They also offered effective solutions to help us understand the platform for our referencing documents.
We want to express our heartfelt thanks to the representative and the entire team at the company for their hard work. We have found a wonderful home that we truly love, and it’s the perfect place for me to retire while my partner has already retired. We are incredibly appreciative of all the assistance provided.
I had a fantastic experience with the team, particularly with the representative who managed our tenancy from beginning to end. They were professional, responsive, and incredibly supportive throughout the entire process. I was kept well informed at every step, and everything was made clear and stress-free. The representative was always willing to assist with any inquiries. The entire process was seamless and well organized. I would highly recommend this team to anyone seeking to rent.
About three months ago, I reported a rodent infestation immediately. Despite my notification, I received no response and had to hire an external contractor to address the problem. They promised reimbursement for the expenses, but I have yet to receive any payment, and my follow-up emails have gone unanswered. Additionally, we faced a boiler breakdown, leaving us without heating for four weeks, which created very uncomfortable living conditions. Their slow response showed a clear disregard for the wellbeing of their tenants.
The representative has been incredibly helpful during the entire process. They arranged a property viewing for me promptly and ensured everything was clear and simple. Very friendly and professional. I highly recommend collaborating with them!
Claim your business profile now and gain access to all features and respond to customer reviews.
