I’ve had a really disappointing experience with Leaders in Manchester.
Throughout my tenancy, responses to maintenance issues were consistently slow. Problems took far longer than reasonable to be acknowledged or fixed, and chasing for updates became the norm rather than the exception.
Customer service overall was poor, and communication often came across as passive aggressive rather than helpful. Messages and emails frequently felt dismissive, which only added to the frustration when trying to resolve genuine issues.
Raising complaints didn’t improve matters. There was a clear inability to properly handle or resolve concerns, with little ownership taken and delayed or vague responses throughout.
The most concerning part of my experience was at the end of the tenancy. I was issued notice to end the contract just a few days before Christmas. This timing left me with no realistic way to start the house-buying process until weeks later due to office closures and lack of support. The impact this had on my plans and stress levels could easily have been avoided with better communication and consideration.
Overall, the lack of responsiveness, poor complaint handling, unprofessional communication, and the way the end of the tenancy was managed means I wouldn’t recommend Leaders based on my experience.
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