This has been the most disappointing shopping experience I've encountered. I am located in the UAE, and my order has been pending for over two weeks since arriving in the country. The shipment is held up because the company did not handle the customs clearance correctly. I have already paid the necessary customs fees, yet the product remains undelivered to me. Customer service has been slow and unhelpful, and no concrete solution has been proposed despite several follow-ups. I opted for home delivery, which was never fulfilled. I am still seeking either the delivery of the product or a complete refund. Based on my experience, I cannot recommend this company. To clarify, the issue was not due to any unpaid taxes.
I have settled all customs and government fees as required. The shipment is still on hold because the product is not properly registered or cleared for import into the UAE, and both the courier service and local postal service have confirmed that resolution requires action from the sender, not the customer.
I paid for home delivery and met all my responsibilities. The order was accepted and shipped to a location where the product does not comply, and no assistance has been provided to resolve the issue. I am still requesting either proper intervention with UAE customs or a full refund.
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